I try not to be judgmental. I prepare myself before the call for the possibility that I won't understand. I have my iPad ready to play Solitaire because I expect to be on hold. But the truth is, that when the
company I will deal with , on the phone, uses out sourcing, I have a problem. I had some business to attend to today. I made my call, listened to the menu, selected "O" for an agent , got put on hold .
All that I was expecting. Then the agent came on, sure enough, the agent was out sourced. The background noise was distracting,the agents english was perfect, but not American dialect. I was going down hill, quickly. After giving my name, birthday, and permanent
residence, he asked me a question. I could not, I could not , understand the question. He repeated. I still had no clue what I was hearing or what I was expected to say .He tried spelling it military style. C as in Charlie, o as in orange. I listened but the
middle letters were undistinguishable . Finally, it dawned on me. County. Sarasota County. Who needs to know your county ? Your supplemental insurance company. Just so you know.